Empathy models and software engineering — A preliminary analysis and taxonomy

Empathy is widely used in many disciplines such as philosophy, sociology, psychology, health care. Ability to empathise with software end-users seems be a vital skill developers should possess. This because engineering successful systems involves not only interacting effectively users but also understanding their true needs. has the potential address this situation. predominant human aspect that can comprehend decisions, feelings, emotions and actions of users. However, date empathy been under-researched (SE) context. In position paper, we present our exploration key models from different analysis adequacy for application SE. While there no evidence are readily applicable SE, believe these adapted applied SE context aim assisting engineers increase diverse end-user We preliminary taxonomy by carefully considering most popular disciplines. encourage future research on it an important significantly influence relationship between end-users.